Have you ever had a person in your life where they would ask repetitive questions about problems with their gadgets and never ever seem to give back? Those people can never be taken seriously, even when you ask them to pay. At the end, they think they can squeeze every little tipsy knowledge out of you.
Forget ranting about things and let’s actually make this a story because it’s the truth. The truth of life and how computer geeks get treated in this world.
There is SOME free lunch.
I started out providing free computer help when I was about 15 years old. People around my town would ask me anything about computers to phones and even how websites interfaces on the internet work. I gave them delighted answers.
A big majority of people in my community are proud of my work, and are willing to learn more from me. People tell me that they purchase different things because they felt confident that they wouldn’t be lost in using them. It says the same for the entire community I was in. I even taught my mother how to use a smartphone.
My mother doesn’t work well with computers, but she’s a great learner. After three consecutive years of using an iPhone, she nails almost eighty percent of the features on the phone. Talk about updating iOS, she told me it was just a tap away.
Occasionally, I taught them how to resolve computer issues, and sometimes when issues are too complicated, I would fix it myself and tell them what I did to fix the problem and then teach them what to do when it occurs again.
People aren’t Serious.
Some generous people offer me money, some take it as a curiosity for me to help them. The truth is, I don’t mind helping and teaching people as long as they’re not repetitively asking the same questions and thinking I’m their tech house maid.
So, I decided that from now on, I’m charging people who try to take advantage of me and think I’m some sort of idiot who get’s used.
For those who actually treat me as a professional, continue to help me grow my profession. I return, I will help you with all kinds of tech issues that I can fix without the need to turn our relation into a business. It’s that simple.
Don’t ask me to pickup breadcrumbs.
People don’t trust technicians. For hell, many people don’t even trust computer repair shops. This is actually my first time fixing a phone for my aunt in-which the other daughter was asking me what I was going to do.
First off, they called me asking for my advice and help, because my aunt bought an iPhone 6. The aunt told me that she cannot transfer photos from her old phone to her new phone, but the other daughter already started the transfer process.
The problem here is I get to finish the rest of what she did, and it sucks because I already know the layout of my aunt’s old phone, and the other daughter is having fun customizing a new version of my aunt’s phone.
As a great computer expert, I try not to complicate and bombard others with tons of computer problems. Here in fact, is the opposite.
So, if you cannot be committed towards a person who’s helping you in your computer problems, then you do not deserve to have a great computer technician help you fix your problems. Am I right?
My final BIT of the LONG story
After this long talk, I feel like I’m a better decision maker. If you also are a great computer technician, I hope you don’t fall into the same thing that I did, because it really isn’t worth the your time.
To break things down, here’s a list of tips in becoming a great technician:
- Do not try and help others when they already asked someone else to help them. If you’re going to help them, help them to the fullest.
- Determine whether or not your customers are a fit for you:
- If your customers keep asking questions and not learning from their mistakes, negotiate with money before you start.
- If your customers ask useful questions and try their best to understand and learn, let them know they’re in your free tier.
- Speak complete and utter truth (even if the answer makes them cry).
- DO NOT try to up sell your customers with anything. Don’t make them buy your software, don’t recommend them anything. Nada.
- Let the customers make the decision. If they cannot make their own decision, educate them until they can.
- Remember, you’re not being paid to provide customer service. It’s your job to speak the truth.
That’s all! If you have any questions or comments, leave it below the comments section below!